Brompton Carpet Cleaning Service Terms and Conditions

These Terms and Conditions set out the basis on which Brompton Carpet Cleaning provides professional cleaning services to residential and commercial customers. By making a booking, accepting a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual, company, or organisation that requests or receives cleaning services from Brompton Carpet Cleaning.

Company means Brompton Carpet Cleaning, the provider of the services.

Services means any carpet cleaning, upholstery cleaning, rug cleaning, stain removal, or related cleaning and treatment services supplied by the Company.

Premises means the property or location where the Services are to be carried out.

Booking means the Customer’s request and the Company’s acceptance for the provision of Services on a specified date and time.

2. Scope of Services

The Company provides professional cleaning services including, but not limited to, carpet cleaning, rug cleaning, upholstery cleaning, stain and odour treatments, and related services as agreed with the Customer. The exact scope of work will be confirmed at the time of Booking, in any written confirmation, or in a quotation accepted by the Customer.

The Company reserves the right to decline any Booking where the requested Services fall outside its normal operations, where safe access cannot be provided, or where the condition of the Premises or items to be cleaned makes the work unsafe or unreasonably difficult.

3. Booking Process

Bookings may be requested by the Customer through the Company’s chosen contact channels. A Booking is not confirmed until the Company has accepted the request and provided confirmation of the appointment date, time, and any applicable charges.

The Company may request information about the size of the area to be cleaned, the type of carpets or fabrics, the presence of stains or damage, access arrangements, parking availability, and any other relevant details. The Customer is responsible for providing accurate and complete information to allow the Company to plan and price the Services correctly.

Where a quotation is given based on information supplied by the Customer without an on-site inspection, the Company reserves the right to adjust the price if the information provided was incomplete, inaccurate, or misleading, or if the actual conditions at the Premises differ significantly from what was described.

Any estimated time for completion is an approximation only and may vary depending on the condition of the items being cleaned, access, and other factors beyond the Company’s control.

4. Access to the Premises

The Customer must ensure that the Company has safe and reasonable access to the Premises at the agreed date and time. This includes arranging for entry to the Premises and ensuring that all areas to be cleaned are accessible, clear of excessive clutter, and free of hazards.

If parking permits or specific parking arrangements are required, the Customer must organise these in advance or reimburse the Company for any parking charges incurred in providing the Services.

If the Company is unable to gain access to the Premises or to the areas to be cleaned at the agreed time, the appointment may be treated as a late cancellation and a fee may be charged as set out in the cancellation section of these Terms and Conditions.

5. Customer Obligations

The Customer agrees to:

Provide accurate information regarding the Premises and the items to be cleaned, including any known defects, prior damage, or special materials.

Remove, or ensure the removal of, small items, fragile objects, valuables, and personal belongings from the areas where Services will be carried out.

Inform the Company of any known health and safety risks at the Premises, such as loose floor coverings, exposed wiring, or hazardous materials.

Ensure that children and pets are kept away from the work area and equipment during the provision of Services and for any recommended period afterwards.

Follow any care instructions provided by the Company after completion of the Services, including guidance on drying times and ventilation.

6. Pricing and Quotations

Prices for Services are generally based on the type and size of the areas to be cleaned, the condition of the carpets or upholstery, and the nature of any stains or specialist treatments required.

Any quotation issued by the Company is based on the information available at the time and is normally valid for a specified period. The Company reserves the right to amend a quotation if the scope of work changes, if the Premises differ from the description provided, or if additional treatments are requested by the Customer.

Unless expressly stated otherwise, all prices are exclusive of any applicable taxes or charges imposed by law, which will be added to the final invoice where relevant.

7. Payments and Invoicing

Payment terms will be confirmed at the time of Booking. The Company may require payment in full on completion of the Services, or in advance, depending on the nature of the work.

The Company accepts payment by the methods it specifies from time to time, which may include cashless payment options or bank transfer. The Customer is responsible for ensuring that full payment is made in accordance with the agreed terms.

For commercial Customers, invoicing arrangements may be agreed in writing. Invoices are payable within the period stated on the invoice. If no period is stated, payment is due immediately upon receipt.

In the event of late payment, the Company reserves the right to charge interest on overdue sums at the maximum rate permitted by law and to recover all reasonable costs incurred in pursuing the outstanding amount.

8. Cancellations and Rescheduling

The Customer may cancel or request to reschedule a Booking by giving the Company reasonable notice prior to the scheduled appointment time. The required notice period and any applicable charges will be communicated at the time of Booking.

Where the Customer cancels a Booking without providing the required notice, fails to provide access at the agreed time, or is not present where their presence is required to grant access, the Company may apply a cancellation fee to cover time and costs already incurred.

The Company reserves the right to cancel or reschedule a Booking due to unforeseen circumstances, such as staff illness, equipment failure, extreme weather, or events beyond its reasonable control. In such cases, the Company will notify the Customer as soon as reasonably possible and offer an alternative appointment. The Company will not be liable for any loss or inconvenience arising from such cancellations or changes, other than refunding any prepayments for Services not provided.

9. Condition of Carpets, Upholstery, and Surfaces

The Customer acknowledges that pre-existing damage, wear, fading, or staining may limit the effectiveness of the Services and that some stains cannot be fully removed despite the use of appropriate professional cleaning methods.

The Company will exercise reasonable care and skill when assessing the suitability of treatments and equipment for the materials to be cleaned. However, the Customer accepts that there is a risk of colour loss, shrinkage, texture change, or other reactions where items are heavily soiled, previously treated with incompatible products, or made from particularly delicate or unstable materials.

The Customer agrees to inform the Company of any known issues with dyes, fibres, or previous cleaning methods that may affect the outcome or safety of the cleaning.

10. Liability and Limitations

The Company will perform the Services with reasonable care and skill and in accordance with applicable standards for professional cleaning services. If the Customer is dissatisfied with the quality of the work, they must notify the Company within a reasonable period, allowing the Company the opportunity to inspect and, where appropriate, rectify any issues.

The Company’s liability for any loss or damage arising in connection with the Services shall, to the fullest extent permitted by law, be limited to the value of the specific Service provided on the occasion giving rise to the claim. The Company will not be liable for indirect or consequential losses, including loss of profit, loss of business, or loss of opportunity.

The Company will not be responsible for:

Any pre-existing damage, staining, wear, or defects in carpets, rugs, upholstery, or other items.

Dye migration, shrinkage, or texture changes inherent in certain fabrics or materials, provided reasonable care has been taken.

Damage arising from the failure of the Customer to follow aftercare advice, including guidance on drying times and use of cleaned areas.

Loss or damage resulting from inaccurate or incomplete information provided by the Customer.

Nothing in these Terms and Conditions shall exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited by law.

11. Health, Safety, and Environmental Responsibilities

The Company will take reasonable steps to ensure that its work is carried out safely, using suitable equipment and cleaning agents. The Customer commits to supporting safe working practices by following any instructions given by the Company’s staff and by maintaining a safe environment at the Premises.

Some cleaning products may have specific ventilation or contact requirements. The Customer must adhere to any safety advice provided, including temporary restrictions on access to treated areas by children, pets, or vulnerable individuals until areas are dry and safe.

12. Waste Handling and Regulations

The Company will manage and dispose of waste generated in the course of providing the Services in line with applicable environmental and waste management regulations.

Where waste is retained at the Premises, such as vacuumed debris or extracted residues, the Customer is responsible for its subsequent disposal in compliance with local waste and recycling requirements.

If the Services involve the removal of significant quantities of waste or require special arrangements, additional charges may apply, which will be discussed and agreed in advance where possible.

13. Property and Security

The Company will take reasonable precautions to protect the Customer’s property while carrying out the Services. The Customer is responsible for securing valuables and breakable items before work commences.

Where keys or access devices are provided to the Company, they will be used solely for the purpose of delivering the Services and will be stored with due care. The Customer should ensure that any such access arrangements are appropriately authorised and documented.

14. Complaints and Dispute Resolution

If the Customer wishes to raise a concern or complaint about the Services, they should contact the Company as soon as possible, providing details of the issue and any relevant evidence. The Company will investigate and aim to resolve complaints promptly and fairly.

Where a resolution cannot be reached informally, the parties may consider reasonable forms of alternative dispute resolution. This does not affect either party’s right to pursue legal remedies through the courts.

15. Changes to Terms and Conditions

The Company may update or amend these Terms and Conditions from time to time to reflect changes in its operations, legal requirements, or industry standards. The version in force at the time of the Customer’s Booking will apply to that Booking.

Updated Terms and Conditions will be made available by the Company upon request or through its usual customer information channels.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of Services.

17. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue in full force and effect.

18. Entire Agreement

These Terms and Conditions, together with any written quotation or confirmation of Booking provided by the Company, represent the entire agreement between the Company and the Customer in relation to the Services and supersede any prior discussions, correspondence, or understandings.

No variation to these Terms and Conditions shall be effective unless agreed in writing by the Company.