Brompton Carpet Cleaning Privacy Policy

This Privacy Policy explains how Brompton Carpet Cleaning collects, uses, stores and protects personal data relating to our customers. It also describes your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Brompton Carpet Cleaning customers in our service area, including individuals, households and business clients who use or enquire about our carpet cleaning and related services.

Who We Are

Brompton Carpet Cleaning is a carpet and upholstery cleaning service provider operating in the local area. For the purposes of data protection law, Brompton Carpet Cleaning is the data controller for the personal data that we collect and process about our customers and prospective customers. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable data protection laws.

Personal Data We Collect

We collect and process personal data that is necessary to provide our services, manage our business and meet our legal obligations. The categories of personal data we may collect include the following.

Identity and contact details such as your name, address, service address, billing address, and other contact details necessary to arrange and provide services.

Communication details such as information you provide when you contact us with enquiries, feedback, complaints or requests, including the content of messages and any information you choose to share.

Service information such as details of the services you request or receive, dates and times of appointments, access instructions, property details relevant to the provision of services, and records of work carried out.

Billing and transaction information such as details required to issue invoices, records of payments, payment method used and related financial records necessary for accounting and tax purposes. We do not store full payment card details where payment is processed through secure payment providers.

Technical and usage information such as information you may provide or that is collected when you visit our online channels, including general device information, basic usage data and any information necessary to operate those channels, where applicable.

How We Collect Your Data

We collect personal data directly from you when you contact us to request a quote, make a booking, ask a question, or otherwise communicate with us. We may also collect data during visits to your property, in the course of providing services, when issuing invoices and processing payments, and when you interact with our online or offline marketing materials.

We may receive limited personal data about you from third parties who refer you to us or who are involved in arranging services on your behalf, such as landlords, letting agents, property managers or commercial partners, where this is necessary to provide our services.

Lawful Basis for Processing

We process your personal data only when we have a lawful basis under data protection law. The main lawful bases we rely on are as follows.

Contract. We process personal data to enter into and perform a contract with you or to take steps at your request before entering into a contract. This includes providing quotes, booking appointments, delivering our carpet cleaning services and managing your account.

Legal obligation. We process personal data where this is necessary to comply with legal obligations, for example to maintain tax and accounting records, respond to lawful requests from public authorities, or comply with health and safety requirements.

Legitimate interests. We may process personal data where it is necessary for our legitimate interests or those of a third party, and these interests are not overridden by your rights and freedoms. This includes managing our business operations, improving our services, handling customer queries and complaints, and protecting our rights and property.

Consent. In certain cases, we may rely on your consent to process personal data, for example for specific types of marketing communications. Where we rely on consent, you can withdraw your consent at any time by contacting us using the details provided in this policy.

How We Use Your Personal Data

We may use your personal data for the following purposes.

To provide and manage our services, including responding to enquiries, providing quotes, booking and carrying out cleaning services, and managing ongoing relationships.

To issue invoices, process payments, maintain financial records and manage any refunds or disputes.

To communicate with you about your bookings, service updates, changes to terms and policies, and other information necessary to provide our services.

To improve and develop our services, including analysing feedback, addressing issues, and tailoring our offerings to customer needs.

To send you marketing communications about similar services that we believe may be of interest to you, where permitted by law and subject to your right to opt out at any time.

To protect our business, staff, equipment and customers, including the detection and prevention of fraud, misuse or other unlawful activity, and to establish, exercise or defend legal claims.

Sharing Your Personal Data and Use of Processors

We do not sell your personal data. We may share personal data with trusted third parties who act as data processors on our behalf and who provide services necessary for our operations. These may include the following.

IT and hosting providers who supply and maintain systems, applications and data storage solutions used to run our business.

Payment processing providers who process payments securely on our behalf.

Accounting and professional service providers who support our financial and business administration.

Marketing and communication service providers who assist with permitted communications and customer relationship management.

We ensure that all processors are bound by written contracts that require them to protect personal data, use it only for the purposes we specify, and handle it in accordance with data protection law. We may also share personal data where required by law, for example with regulatory authorities, law enforcement or other public bodies, or in connection with legal proceedings.

International Transfers

Where we use service providers or systems that are located outside the United Kingdom, or that store data in other countries, we take steps to ensure that your personal data is provided with an adequate level of protection. This may include relying on adequacy regulations, or entering into contracts containing appropriate safeguards, such as standard contractual clauses approved by relevant authorities.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting or reporting requirements. The specific retention period depends on the type of data and the context in which it was provided.

Typically, we keep customer and service records for a period that allows us to respond to queries and manage any legal obligations or claims. Financial records, including invoices and payment details, are generally retained for the period required by tax and accounting laws. When personal data is no longer required, we will securely delete or anonymise it in accordance with our retention procedures.

Security of Your Data

We implement appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include controlling access to personal data, using secure systems and storage, and training staff on data protection responsibilities. While we take reasonable steps to safeguard your data, no system is completely secure, and you should take appropriate care when sharing personal information.

Your Data Protection Rights

Under data protection law, you have several rights in relation to the personal data we hold about you. These rights apply to all Brompton Carpet Cleaning customers in our service area, subject to certain legal limitations and exemptions.

Right of access. You have the right to request confirmation that we process your personal data and to receive a copy of that data, together with information about how we process it.

Right to rectification. You have the right to ask us to correct inaccurate personal data and to complete incomplete data where necessary for the purposes of processing.

Right to erasure. In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.

Right to restriction. You may request that we restrict the processing of your personal data in specific situations, such as where you contest the accuracy of the data or object to our processing.

Right to object. You have the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis. You also have an absolute right to object to the use of your personal data for direct marketing purposes.

Right to data portability. Where processing is based on consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine-readable format and to request that it be transferred to another controller where this is technically feasible.

Right to withdraw consent. Where we rely on your consent to process personal data, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.

How to Exercise Your Rights and Contact Us

If you wish to exercise any of your data protection rights, or if you have questions, concerns or complaints about how we handle your personal data, you can contact Brompton Carpet Cleaning using the contact details published on our official materials and service correspondence. We will respond to your request as soon as reasonably possible and within the time limits set by data protection law. You may be asked to provide information to verify your identity before we fulfil your request.

If you are not satisfied with our response or believe that we are processing your personal data in a way that breaches data protection law, you have the right to lodge a complaint with the relevant supervisory authority. Further information about how to do this is available from the supervisory authority responsible for data protection in your jurisdiction.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business operations or legal requirements. Any changes will take effect when the updated policy is made available. We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle your personal data.