Brompton Carpetcleaning Terms and Conditions

These Terms and Conditions set out the basis on which Brompton Carpetcleaning provides domestic and commercial cleaning services in the UK. By making a booking, you agree to be bound by the terms below. They are intended to be clear, fair, and practical, while protecting both the customer and the service provider. For the purpose of these terms, references to “we,” “us,” and “our” mean Brompton Carpetcleaning, and references to “you” and “your” mean the customer placing the booking.

These terms apply to all carpet cleaning, upholstery cleaning, rug cleaning, stain treatment, and related cleaning services offered by Brompton Carpetcleaning, unless otherwise agreed in writing. Any variation to these terms must be confirmed in writing by us. If any part of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

By proceeding with a booking, you confirm that you have read and understood these conditions and that you are authorised to arrange the service at the relevant premises. You also confirm that the information you provide is accurate and complete to the best of your knowledge.

1. Booking process

1.1 Making a booking

Bookings may be made by telephone, email, online form, or any other channel we make available from time to time. When you request a service, you must provide accurate details about the property, the items to be cleaned, the approximate size and condition of the areas, access arrangements, parking restrictions, and any known issues that may affect the work. We may use this information to prepare a quote or estimate.

1.2 Quotes and estimates

Any quote or estimate given before the work begins is based on the details supplied at the time of enquiry. Carpet cleaning costs may change if the actual condition, room size, fibre type, stain level, access, or soiling differs from the information provided. If we reasonably believe the original quote is no longer valid, we may revise it before starting the service. Where possible, we will explain the reason for any change.

All bookings are subject to availability and are not confirmed until we have accepted them. We may decline or reschedule a booking where we believe the job is unsuitable, unsafe, or outside our normal service scope.

1.3 Access and preparation

You are responsible for ensuring that we have safe, clear, and timely access to the premises and to the areas requiring treatment. This includes arranging entry, removing fragile items where appropriate, and making sure the working area is reasonably accessible. We may ask you to move lightweight belongings, valuables, or breakables before we begin.

If furniture must be moved, you must tell us in advance. We will only move items that are reasonably safe and practical to move. We will not move heavy, fixed, or hazardous items, and we are not liable for damage caused by unsuitable furniture, poor assembly, or hidden defects. If access is delayed or the job cannot proceed because the area has not been prepared, waiting time or a wasted visit charge may apply.

1.4 Service limitations

Carpet cleaning and related services are intended to improve appearance, hygiene, and freshness, but results can vary depending on material, age, wear, previous treatment, and the nature of marks or contamination. We do not guarantee complete removal of all stains, odours, or colour variations, particularly where damage has become permanent or pre-existing. Wool, delicate fibres, antique rugs, and specialist fabrics may require limited treatment or may be declined if a risk of harm is identified.

2. Payments

Unless otherwise agreed, payment is due on completion of the service. We accept payment methods that we notify to you in advance, which may include bank transfer, card payment, or other approved means. Payments must be made in full and cleared without deduction, set-off, or withholding, unless required by law.

2.1 Deposits and upfront charges

For larger jobs, recurring work, or bookings made at short notice, we may request a deposit or partial prepayment to secure the appointment. Any deposit terms will be explained at the time of booking. Deposits may be non-refundable where we have reserved time and resources specifically for your appointment, unless cancellation is made within a period that allows us to reallocate the slot in good faith.

Where a special treatment, stain removal process, or additional equipment is required, we may ask for advance authorisation before carrying out extra work. If you do not approve additional charges, we may complete only the originally agreed scope, provided this can be done safely and practically.

2.2 Late or failed payment

If payment is not received on the due date, we may charge reasonable late payment administration costs and/or interest where permitted by law. We also reserve the right to suspend any future services until all outstanding amounts have been settled. Any costs incurred in recovering unpaid sums may be added to the amount due, to the extent allowed under UK law.

3. Cancellations and rescheduling

You may cancel or reschedule a booking by giving us reasonable notice. A cancellation made with sufficient notice may not incur a charge, but cancellations made at short notice may result in a fee to cover time reserved, travel planning, and preparatory work. The amount charged will be fair and proportionate to the circumstances.

Where we arrive at the premises and cannot carry out the service because of lack of access, incorrect information, unsafe conditions, or absence of an authorised person, this may be treated as a cancellation on arrival and a wasted visit fee may apply. If you need to change the appointment, you should contact us as soon as possible so that we can attempt to offer another time.

If we must cancel or reschedule due to illness, adverse weather, equipment failure, safety concerns, or other circumstances beyond our reasonable control, we will notify you as soon as reasonably practicable and offer a revised appointment. We will not be liable for indirect loss caused solely by such rescheduling, provided we act reasonably and in good faith.

4. Liability and customer responsibilities

4.1 Our responsibility

We will carry out our services with reasonable care and skill, using suitable methods and equipment for the particular job. If we are found to have caused direct damage to property through proven negligence, our liability will be limited to the reasonable cost of repair or replacement of the affected item, taking account of age, condition, and fair wear and tear. We do not accept liability for pre-existing defects, hidden faults, structural weaknesses, or damage caused by ordinary cleaning processes where the risk was inherent in the item or material.

4.2 Limitations of liability

We will not be liable for loss of profit, loss of business, loss of opportunity, loss of data, consequential loss, or any indirect or special loss arising from the service. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.

You are responsible for informing us in advance about any known risks, including unstable flooring, delicate materials, electrical issues, water sensitivity, prior repairs, or chemical sensitivities. If you withhold relevant information and this leads to damage or delay, we will not be responsible for the consequences. You should also remove or secure valuables, documents, cash, jewellery, and fragile objects before the appointment. We are not liable for items left accessible in the working area.

4.3 Post-clean drying and aftercare

Drying times can vary considerably depending on ventilation, temperature, humidity, pile density, and cleaning method. We may provide estimated drying guidance, but this is only an approximation and not a guarantee. You should avoid placing furniture, mats, or protective coverings on damp fibres unless we expressly advise otherwise. We are not responsible for issues caused by premature use of cleaned areas or failure to follow reasonable aftercare instructions.

Where we apply stain protection, deodorising, or specialist treatment, the performance of such products may depend on the type and condition of the material. We make no guarantee that protective treatments will prevent future staining, soiling, or wear.

5. Waste regulations and disposal

Brompton Carpetcleaning aims to act responsibly and in accordance with applicable UK waste management and environmental requirements. During the course of a job, waste may include used filters, packaging, disposable protective materials, contaminated residues, recovered debris, or liquid waste generated through extraction and cleaning. We will manage such waste in a lawful and environmentally responsible way.

Where waste must be removed from the site, we may take it away only if it is reasonably related to the service and can be handled safely. Hazardous or unusual waste, including substances that may be classified as dangerous, infectious, or controlled, must be declared in advance and may be declined. We will not transport, store, or dispose of waste that requires a specialist waste carrier arrangement unless this has been expressly agreed and legally permitted.

You must not ask us to dispose of household waste, building waste, sharps, chemicals, or other restricted materials unless the arrangement has been agreed in writing and complies with applicable regulations. If we discover prohibited waste materials during the visit, we may suspend the work and leave the premises safely. Any additional costs arising from the lawful handling or disposal of unexpected waste may be charged to you where permitted.

6. Complaints and remedial work

If you are dissatisfied with any aspect of the service, you should notify us as soon as reasonably possible after completion. This gives us a fair opportunity to inspect the issue and, where appropriate, offer remedial action. We may ask for photographs, a description of the concern, and details of any products or treatments used after our visit. We will not be responsible for complaints raised long after the service where the condition may have changed for reasons outside our control.

7. Force majeure

We are not responsible for delay or failure to perform our obligations where such delay or failure is caused by events beyond our reasonable control. These may include extreme weather, fire, flood, accident, strikes, utility outages, transport disruption, epidemic restrictions, or actions of third parties. In such cases, we will make reasonable efforts to rearrange the service.

8. Variations to the service

Any request to change the scope of work on the day, including additional rooms, extra stain treatment, or upholstery cleaning, will be subject to availability and may involve a revised price. We are not obliged to carry out additional services unless we agree to do so. If the change materially alters the nature of the appointment, we may need to provide a new estimate or a different time slot.

9. Governing law and jurisdiction

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where another mandatory legal forum applies under consumer law.

By booking Brompton Carpetcleaning, you acknowledge that these terms form part of the contract for services and that the contract will be administered in line with applicable UK consumer and contract law.

10. General provisions

If we choose not to enforce any right or provision under these terms on a particular occasion, that will not constitute a waiver of that right or prevent us from enforcing it later. No person other than the customer and Brompton Carpetcleaning shall have any rights under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated otherwise in writing.

These terms represent the entire agreement between you and us in relation to the booking, except where a separate written agreement has been made. We may update these terms from time to time to reflect legal, operational, or service changes. The version in force at the time of booking will apply to your appointment unless another version is agreed in writing.

For clarity, carpet cleaning terms, carpet cleaning conditions, service terms, and cleaning service terms in these headings refer to the same contractual framework for Brompton Carpetcleaning. We aim to keep the process straightforward, transparent, and professionally managed from booking through completion.