Privacy Policy - Brompton Carpetcleaning

This Privacy Policy explains how Brompton Carpetcleaning collects, uses, stores, shares, and protects personal data in connection with our services. It applies to all Brompton Carpetcleaning customers in the area, including prospective customers, existing customers, and anyone who contacts us about our services. We are committed to handling personal information in a lawful, fair, and transparent way in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Brompton Carpetcleaning provides carpet cleaning and related cleaning services for homes and businesses. In delivering these services, we act as a data controller for the personal data we collect and use for our own operational, administrative, and legal purposes.

2. Personal Data We Collect

We collect only the data necessary to deliver our services effectively and professionally. Depending on your relationship with us, this may include:

• Identity details such as your name and title.
• Contact details such as phone number, email address, and service address.
• Booking and service information such as preferred appointment times, service history, and job notes.
• Payment information such as billing records and payment confirmations.
• Communication records including messages, complaints, enquiries, and feedback.
• Technical information where relevant, such as basic device or browser information if you contact us digitally.
• Marketing preferences where you have chosen to receive updates or promotional information.

We do not intentionally collect special category data unless it is necessary and lawful to do so. If such data is ever provided to us, we will process it only where permitted under data protection law and with appropriate safeguards.

3. How We Use Your Data

We use personal data for the following purposes:

• To respond to enquiries and provide quotes.
• To manage bookings and deliver our services.
• To communicate about appointments, service updates, and customer support.
• To issue invoices, process payments, and maintain accounting records.
• To handle complaints, disputes, and customer care matters.
• To meet legal, tax, insurance, and regulatory obligations.
• To improve our services, operations, and customer experience.
• To send marketing communications where lawful and where you have not opted out.

We will only use your personal data for the purposes for which it was collected, unless we reasonably consider that we need to use it for a compatible purpose.

4. Lawful Basis for Processing

Under data protection law, we must have a lawful basis to process personal data. Brompton Carpetcleaning relies on the following lawful bases:

Contract

We process data where it is necessary to enter into or perform a contract with you. This includes arranging and completing cleaning services, confirming bookings, and taking payment.

Legal Obligation

We may process personal data to comply with legal requirements, such as tax rules, accounting obligations, insurance requirements, and record-keeping duties.

Legitimate Interests

We may process data where it is necessary for our legitimate business interests, provided your rights and freedoms do not override those interests. This may include managing our business operations, improving services, preventing fraud, maintaining records, and handling customer communications. Where we rely on legitimate interests, we consider the potential impact on you and take steps to protect your privacy.

Consent

We may rely on consent for certain marketing activities or other optional processing. Where consent is used, you may withdraw it at any time. Withdrawal of consent will not affect processing already carried out lawfully before withdrawal.

5. Sharing Your Data and Processors

We do not sell personal data. We may share data only where necessary and proportionate for the operation of our business, service delivery, or compliance with law.

We may use trusted third-party processors who process data on our behalf and under our instructions. These may include:

• Payment service providers.
• Accounting and invoicing software providers.
• Scheduling, booking, and customer management systems.
• IT support and data storage providers.
• Communication service providers used for email, messaging, or administration.

Where we use processors, we ensure that appropriate contracts are in place and that they are required to protect personal data, process it only on our instructions, and comply with data protection law.

We may also disclose personal data if required by law, court order, law enforcement request, or other legal process. In the event of a business reorganisation, merger, or transfer, data may be shared as part of that process subject to appropriate safeguards.

6. Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the satisfaction of legal, accounting, insurance, or reporting requirements.

Retention periods vary depending on the type of information and the reason it is held. In general:

• Customer booking and service records are kept for as long as needed to manage the customer relationship and resolve any follow-up issues.
• Financial and transaction records are kept for the period required by tax and accounting law.
• Communication records may be retained for a reasonable period to deal with customer service matters, complaints, or legal claims.
• Marketing preferences are kept until you opt out or the information is no longer needed.

When personal data is no longer required, it will be securely deleted, anonymised, or destroyed.

7. Data Security

We take appropriate technical and organisational measures to protect personal data against accidental loss, unauthorised access, misuse, alteration, or disclosure. These measures are designed to reflect the nature of the data and the risks associated with processing it. While no system can be guaranteed completely secure, we work to maintain a level of protection that is reasonable and appropriate.

8. Your Rights

Under data protection law, you have a number of rights regarding your personal data. These rights may apply in certain circumstances and may be subject to legal exceptions. They include:

• Right of access – to request a copy of the personal data we hold about you.
• Right to rectification – to ask us to correct inaccurate or incomplete data.
• Right to erasure – to request deletion of your data where there is no lawful reason for us to keep it.
• Right to restriction – to request that we limit how your data is used in certain cases.
• Right to data portability – to receive data you have provided to us in a structured, commonly used format where applicable.
• Right to object – to object to processing based on legitimate interests or to direct marketing.
• Right to withdraw consent – where processing is based on consent.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe your rights have been infringed. We encourage you to raise any concerns with us first so that we can try to resolve them promptly.

9. Children’s Data

Our services are intended for adults arranging carpet cleaning and related domestic or commercial services. We do not knowingly collect personal data from children unless it is incidentally provided by an adult customer in connection with service arrangements. If we become aware that we hold information collected unlawfully from a child, we will take appropriate steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. When we do so, we will revise the policy so that it remains clear and accurate. We encourage customers to review it periodically.

11. Summary of Our Commitment

Brompton Carpetcleaning respects your privacy and is committed to protecting your personal data. We collect only the information needed to provide our services, use it for clear and lawful purposes, keep it for no longer than necessary, and share it only with trusted processors or where required by law. We also respect your rights and aim to handle all information with care, fairness, and transparency.

This Privacy Policy applies to all Brompton Carpetcleaning customers in area.